Frequently Asked Questions

Enviropack offers a diverse selection of environmentally friendly food-to-go packaging options/products, encompassing eco-friendly, compostable, recyclable, and sustainable materials. Our offerings serves the needs of a wide range of entities, such as restaurants, cafes, takeaway shops, schools, NHS, universities, catering companies, bakeries, street food vendors, dark kitchens, as well as festival and event organisers.

Enviropack's products are sourced from ethical and sustainable sources, emphasising initiatives like energy-saving practices, reusable materials, and recyclable products to reduce environmental impact. The company aims to combat climate change and promote sustainability.

Yes, we do offer samples of our products free of charge. Please note that depending on the method of delivery i.e. DPD or Post, there might be a nominal delivery charge applicable for sending the samples. You can request samples by submitting the samples request form located on the samples page using the relevant product codes.

For precise product information and specifications, customers are encouraged to consult Enviropack's official website. Alternatively, they may contact Enviropack's dedicated sales team by emailing [email protected] or calling +44 (0)20 8428 9184. This allows customers to acquire comprehensive details about the products offered, including specifications, sizes, and other pertinent information.

To place an order with Enviropack, you can do so online by completing the order process on our website or sending a PO. For any specific assistance or inquiries, you may reach out to our sales team [email protected].

There is no minimum order quantity (MOQ) for our standard packaging/stock lines. However, when placing orders for branded or bespoke packaging, a minimum order quantity requirement applies. For additional details, please feel free to contact us.

Yes, you will have access to tracking information once your order has been dispatched.

Enviropack provides free delivery to UK mainland addresses for orders exceeding a minimum total value of £99 excluding VAT. For orders below this threshold, a standard non-refundable delivery charge of £6.99 (plus VAT) is applicable. Additional shipping charges may apply to certain remote postcode areas, and businesses are encouraged to check with Enviropack sales team for details on shipping fees.

Enviropack welcomes larger bulk orders, and deliveries exceeding courier threshold, will be dispatched by pallet. Businesses or organisations looking to place bulk or wholesale orders are encouraged to contact Enviropack for specific details on delivery options and any additional considerations.

To request samples from Enviropack, kindly complete the sample form with your details and the product codes (each starting with an E code) of the desired items. Alternatively, if you require assistance in determining suitable products, you can email [email protected], and the dedicated customer service team will either follow up with a call or reply to your email.

All UK Mainland sample requests may incur a nominal postal or delivery charge, with a payment request sent via a PayPal link after the request is confirmed. International sample requests are subject to availability, we will advise you of the delivery charges once your request is received. Any additional local customs duty taxes will not be covered by Enviropack. All samples delivery charges are non-refundable.

Yes, customised samples can be produced and there will be a cost associated which we can confirm once the design has been finalised. Please note there will be some products for which we cannot produce samples.

You have the option to place an order for the packaging either through the website or by reaching out to our sales team, who can assist in creating the order for you.

We will provide 1-2 samples for each sample. However, for each product type, we can send multiple sizes, allowing you to thoroughly test the packaging and ensure it aligns with your requirements.

Enviropack aims to deliver UK Mainland orders completed before 1.00 pm within 1-2 working days, excluding public bank holidays. Larger bulk orders exceeding courier rates may be delivered by pallet within 2-3 working days. We also offer a next-day pallet delivery service for which there is an additional charge. Delays due to unforeseen circumstances may occur, and customers are advised to plan accordingly.

Yes, we do offer international shipping. Please place your order online and select the BACS payment option. After receiving your order, we will promptly contact you to provide the shipping costs to your specific destination. Alternatively, you can contact our sales team who will be able to provide a tailored quote based on the size of your order.

Upon dispatch of your order via DPD, you will receive an email containing a tracking number. This number enables you to track your shipment status. Additionally, if you provide a valid mobile number when placing your order, you will receive notification by DPD with delivery date and a 1 delivery time slot. You’ll also have the flexibility to adjust the delivery day if needed. For larger bulk orders, you will receive a dispatch notification and tracking information the following day. For any subsequent updates or queries, please feel free to reach out to our sales team.

Enviropack provides free delivery to UK mainland addresses for orders with a minimum total value of £99 excluding VAT. For orders below this threshold, a standard non-refundable delivery charge of £6.99 (plus VAT) applies. Additional shipping charges may apply to certain remote postcode areas, and businesses are encouraged to check with Enviropack for details on shipping fees.

Customers are notified that, due to Brexit, customs procedures for sending goods from the UK to Europe have changed. Enviropack will not be held liable for any local customs clearance charges, import taxes, or duties required at the destination. Customers are advised to check with their local agent before placing an order to understand any additional charges that may apply.

We accept returns for goods that are in resalable condition, similar to their state upon delivery. Prior written confirmation and arrangement are necessary for returns.Please note that arranging a collection will incur a minimum courier collection of £20.00 plus VAT and 20% restocking fee. The courier collection charge will vary according to the size of the order. Notification of any return requests must be made within 14 working days from receipt of your order.

To initiate a return for items purchased from Enviropack, customers are required to confirm the return in writing before goods are collected or dispatched. Upon receipt of the confirmation our team will email a returns form which will need to be populated and emailed back to the sales team. Notification should be provided within 14 working days of receipt of your order.

No customised, bespoke or personalised products cannot be returned.

Enviropack imposes a 20% handling and re-stocking charge on returns, unless the goods were defective upon delivery. This fee is deducted from any refund made for the returned items.

Customers are encouraged to contact Enviropack customer service team directly for information on the timeline for processing returns and issuing refunds. On average the process can take from 7 to 10 days once the goods have been received into our warehouse.

We provide a range of convenient payment methods to accommodate our customers’ preferences. Currently, we accept payments through major credit and debit cards (Visa, Master Card), PayPal (American express – via PayPal) and BACS.

Enviropack does not charge any additional fees for using specific payment methods.

Your payment information is treated with the utmost security at Enviropack. We employ the latest top-tier encryption technology to ensure a secure and protected purchase experience.

Yes, please contact the sales team for more information. Please note all requests for a credit account will be subject to a credit check.

Enviropack does not currently offer any discounts or promotions for specific payment methods.

Yes, Enviropack offers custom branded food packaging options for most of its products.

We can print directly on products or supply printed stickers. We also offer embossing on our bagasse products.

We require a high-resolution PDF or AI file in editable format We also need a pantone or CMYK reference for each colour in your artwork/logo.

There is a minimum order quantity which will vary from product to product.

Custom branded packaging samples can be produced depending on the product. However please note there will be a cost associated with producing the sample. On some occasions we may also be able to send printed examples of products we have manufactured for clients.

Enviropack does offer bespoke packaging solutions tailored to your unique requirements. For detailed discussions and to initiate the customisation process, we encourage you to contact us by filling in a bespoke packaging request form, which can be conveniently located on the bespoke packaging page via the main menu. Our dedicated team will promptly reach out to you to discuss and address your specific needs.

1. Discuss Your Vision: Begin by discussing your vision for the bespoke packaging with our team. 2. Packaging Prototypes: Packaging prototypes will be created for you to test and evaluate. 3. Adjustments and Sign-Off: Request any necessary adjustments, and once satisfied, sign off on pre-production samples. 4. Quote and Ordering: Engage in discussions about the quote and proceed with the ordering process. 5. Final Proof and Manufacturing: We will send you a final proof of the packaging before commencing the manufacturing process. 6. Manufacturing Updates and Dispatch Assistance: Throughout the manufacturing phase, we'll provide regular updates and assist with the dispatch process to ensure a seamless experience. To initiate this process, please contact us by filling in a bespoke packaging request form, which can be conveniently located on the bespoke packaging page via the main menu. Our dedicated team will then guide you through each step, ensuring your unique vision is brought to life in the final product.

Minimum order quantity will vary according to product. and can range from 5000pcs to 100,000pcs.

The lead time for producing and delivering bespoke packaging from Enviropack varies based on your specific requirements. The timeline will be determined once we engage in discussions to understand your vision and customization needs. For more detailed information, please reach out to us by filling in a bespoke packaging request form, and our dedicated team will promptly contact you to discuss the particulars of your project.

Certainly, it is possible to integrate sustainable materials into the design of custom packaging solutions.

Enviropack was founded in 2007

First Floor, 503 Centennial Park, Centennial Avenue, Elstree United Kingdom WD6 3FG.

Enviropack is owned by Bunzl and Jai Shah.

To stay updated on Enviropack news and updates, you can submit your email address on our homepage by the footer. Additionally, you have the option to sign up for updates during the checkout process when placing an order. This way, you will receive timely information about our latest offerings, promotions, and relevant news.

Coffee shops, quick service restaurants, dark kitchens, caterers, street food vendors, food trucks, NHS, bakeries, festival/event organisers, cafes, food halls/food markets.

If you are interested in working for Enviropack, we encourage you to express your interest by emailing a copy of your CV. Our dedicated team will review your inquiry and provide information on any available opportunities that match your skills and qualifications. Thank you for considering a career with Enviropack.

If you are interested in exploring partnership opportunities with Enviropack, we invite you to fill in a contact form on our website. Our team will review your inquiry and initiate discussions regarding potential collaboration. Thank you for expressing interest in partnering with Enviropack, and we look forward to the possibility of working together.

Enviropack takes the handling of your personal information seriously and follows strict procedures to ensure its security. As the Data Controller under the General Data Protection Regulation (GDPR), we collect and process personal data for various purposes, such as fulfilling contracts, completing commercial transactions, and delivering products. Your personal data is treated with the utmost care and is shared on a 'need to know' basis with professionals, service providers, and entities within the Bunzl Group, ensuring that it remains protected and used appropriately. For detailed information on how your personal data is collected, processed, and shared, as well as your rights as a data subject, please refer to our Privacy Policy available on our website. If you have any questions or wish to exercise your data subject rights, please use the contact information provided in the Contact Us section of our Privacy Policy.

To explore opportunities to become a distributor for Enviropack, please fill in the contact form available on our website. Our team will review your inquiry and reach out to discuss potential collaboration and partnership opportunities. Thank you for your interest in joining forces with Enviropack.